Have questions? Email firstname.lastname@example.org with “Quest Studio On Demand” in the subject line. We’ll respond within 24 hours.
WHERE CAN I ACCESS QUEST STUDIO ON DEMAND?
Classes included in your subscription to Quest Studio On Demand will be streamed – similar to Netflix or other streaming services. UScreen supports all internet browsers, including Firefox, Chrome, Safari, and Internet Explorer, etc. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly.
WHAT EQUIPMENT DO I NEED AND HOW LONG ARE THE WORKOUTS?
Workouts can be filtered by length of workout, equipment needed, difficulty of the workout, and the style of workout. Many of the workouts included in Quest On Demand require little to no equipment, however for maximum results, especially for our signature Flex Appeal and HIIT workouts, we suggest investing in some inexpensive equipment to have available at home if you don't have access to a gym. Some of our favorite equipment includes dumbbells ranging from 3 - 20+ lbs, resistance bands, a yoga mat, a yoga block or books, a versa loop, Pilates/Bender Ball or blanket, gliding discs or paper plates, a bench or chair, and a tennis ball.
PURCHASING A SUBSCRIPTION
Subscribing to Quest Studio On Demand means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package for a recurring monthly or yearly price. This subscription is separate from your membership to classes at Quest Studio. The number of videos included in the Subscription package can vary. We may add or remove videos from time to time, but new content will be added regularly.
HOW DOES THE FREE TRIAL WORK?
Signing up for our 7 Day Free Trial allows you to give Quest Studio On Demand a test drive without being charged. Once the Free Trial expires, you’ll be be charged and transitioned into being a subscriber, and will be billed at the subscription option on you chose when you signed up. You’ll be able to stream all of our videos anytime, anywhere via any internet browsing service from any device that has an internet capability. In regards to cancellations, there are no refunds. To avoid being charged, you must cancel before your free trial expires or your next scheduled payment.
MY CREDIT CARD IS BEING DECLINED. WHY IS THAT?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
HOW DO I UPDATE MY CREDIT CARD?
Changing your credit card information is easy. Sign in to Quest Studio On Demand, then follow these simple steps:
MY ACCOUNT > Billing
I CAN'T REMEMBER MY PASSWORD. WHAT DO I DO?
If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.
HOW DO I CHANGE MY PASSWORD?
Once signed into Quest Studio On Demand, you can change your password by selecting MY ACCOUNT > PASSWORD in the menu.
HOW DO I CANCEL MY SUBSCRIPTION?
We’re sad to see you go but understand. Remember you can re-subscribe at any time for no commitment. Once you log-in, go to ‘My Account’ and go to ‘My Purchases’. From the drop down menu, select ‘Cancel’. When you cancel a subscription, you will still have access to your subscription for the remainder of your billing cycle
CAN I GET A REFUND?
Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.
HOW DO I CREATE A FAVORITES LIST?
To add a workout video to your Favorites list click on the little star that appears under the video. To delete a video from your Favorites list play the video and click the star again. It will then be removed from your list.
SHOULD I PARTICIPATE USING THE VIDEOS IF I AM INJURED, HAVE MEDICAL CONDITIONS, OR AM PREGNANT?
If you have past or present injuries, medical conditions, or are pregnant, check with your doctor first before doing any yoga. No matter what your experience, listen to your body.
WHERE CAN I SEND FEEDBACK OR SUGGESTIONS FOR ONLINE CONTENT?
We love and appreciate your suggestions for what you'd like to see us add to our online library. Please email our owner of Quest Studio directly at email@example.com.